Shipping Policy

Delivery Timelines

At BariatricEating, we are committed to processing your orders quickly and ensuring fast delivery. Our operations, which handle a high volume of orders daily, are strategically located next to Albany International Airport in Albany, NY. This location, combined with our strong partnerships with shipping carriers, enables us to deliver your orders promptly.

You can track your order after it ships by logging into your account at the BariatricEating Store.

Delivery Charges

We offer FREE shipping to the contiguous U.S. (excluding Hawaii, Alaska, and Puerto Rico) for orders over $99, after all discounts and coupons have been applied. We typically ship orders on the same day they are received, using USPS Ground Advantage or USPS Priority 1-3 Day delivery. Larger packages may occasionally be shipped via FedEx Home Delivery or UPS.

For all other orders, we provide 1-5 Day expedited shipping at a flat rate of $9.99.

International Shipments

BariatricEating proudly ships to Canada, Australia, and almost every country across the globe. We're committed to providing our international customers with fantastic rates and a range of shipping options to meet your needs. When shopping with us, your shipping costs and available options will be clearly displayed in your shopping cart before checkout, ensuring transparency and no surprises. It's important to note that free shipping is not available for international orders.

To enhance our international shipping offerings, we have now included Passport as an option. Passport provides an all-inclusive service that covers all duties, taxes, and shipping fees upfront, eliminating any unexpected costs upon delivery of your order. This service is designed to simplify the customs process, making it a hassle-free choice for our customers.

In addition to Passport, we offer a variety of other shipping methods. These options are tailored to provide flexibility, allowing you to choose based on your preferences for cost, delivery speed, and carrier. However, please be aware that apart from Passport, other shipping methods may not include customs duties, taxes, and fees. Customers are responsible for these additional charges, which can vary greatly by country.

Understanding your country's customs policies is crucial when ordering internationally. Customs regulations can significantly impact your order, potentially leading to high import duties, delivery delays, or returns. Bariatric Eating cannot be held liable for any customs duties or taxes that arise from your local customs office, nor for any additional fees charged by local carriers. Our international shipping prices reflect the base shipping charge only, not including customs duties, taxes, and country-specific fees. As the customer, you are solely responsible for ensuring that the importation of nutritional supplements from the U.S. is allowed in your country.

All international shipments will be charged postage costs calculated by weight and destination. We cannot guarantee delivery times for international orders as local customs inspections may cause delays beyond our control. However, we guarantee the level of service we ship your order with. For certain express shipments that are delayed past their guaranteed delivery times, you may be eligible for a full refund of shipping fees paid. If a package is returned to us due to an address error made by the customer, the customer refuses the package, or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to BariatricEating for the return of the package.

All prices listed are in U.S. dollars. When you pay by credit card, your credit card company will calculate the exchange rate and include it in your monthly statement. As the importer of record, you must comply with all laws and regulations of your receiving country. Any fees charged to BariatricEating due to non-compliance will be charged back to you. If items are returned due to compliance issues, a refund will be issued for the merchandise only, minus a restocking fee and any other charges incurred, such as quarantine fees, shipping fees, or warehousing fees assessed by customs in your country.

By offering a range of shipping options, including the comprehensive service provided by Passport, BariatricEating aims to make our products accessible and enjoyable for our international customers, with transparency, flexibility, and convenience at the core of our international shipping policies.

Signature Requirement

For orders of $600 or more, a signature will be required upon delivery to ensure the safe receipt of your BariatricEating products. If you are not available to sign for the package during the day, we recommend having it delivered to your workplace.

Customers can choose to waive the signature requirement for each order, but this must be done before the item is shipped. To do this, please email our customer service before your shipment leaves our warehouse. A customer service representative will confirm receipt of your request and its application to your order.

Please note that by choosing this option, you release BariatricEating and the carrier from any liability for the package once it is delivered.

Considerations for Weather Conditions

During warm weather or in hot climates, we recommend selecting the fastest possible shipping method at checkout. We take care to pack items to protect them, but please be aware that neither FedEx, UPS, nor USPS will compensate for items damaged by heat in transit. If you are concerned about heat damage, especially if the shipper leaves items outside, we advise against ordering chocolate-type protein bars or liquid protein drinks. We do not replace or credit items that have melted or been damaged by heat.

In winter, if you live in an area with freezing temperatures, please consider this before ordering liquid products. We do not replace or credit products that have frozen or glass that has broken due to freezing. Most damage occurs after the package has been delivered, as many people are not at home. It is the customer's responsibility to consider winter delivery conditions.

Returns

We do not accept returns on any consumable products, and we apologize for any inconvenience this may cause. We recommend making a single purchase before scheduling any products for auto-shipment.

We do not accept returns on any vitamins due to concerns about product tampering. The products you receive have been stored under safe, temperature-controlled, and clean conditions by our expert warehouse staff. While we have developed flavor profiles that we believe are superior in taste to 'workout products', our supplements for bariatric surgery have benefits that will always outweigh taste.

For any refused deliveries, FedEx, UPS, or USPS return shipping charges will be deducted from the credit for returned merchandise, along with a 20% fee for packaging and fulfillment costs.

On the rare occasion that we ship you an item other than what you ordered, please do not open the product as it will void your right to return it. Please contact us so we can quickly exchange it for the correct item.

FedEx, UPS, or USPS charge shipping and fees for the return of undeliverable packages, including refused packages and those where three delivery attempts were unsuccessful. If your package is returned to us for any of these reasons, you will be responsible for the cost to reship the package and any or all return charges.

Legal Notices

Any litigation, dispute, or other claim arising from the purchase, sale, advice, use, or involvement with Bariatric Eating will be arbitrated in accordance with the laws of the United States of America, particularly the State of New York, and will be heard and venued in Albany county.

These policies are subject to change at any time without notice.